We roast our coffees every week as it is a product with a short shelf life. The freshness and quality of our coffees is so important for our clients, which is why once we have sold and shipped a coffee that a clients wishes to return, we cannot resell that product.
We reimburse clients in the following circumstances:
- We made an error in the order
- The coffee was damaged or expired once it was received – we investigate cases like this thoroughly.
- The client never received the order due to a mistake by the shipping company.
We cannot reimburse clients in the following circumstances:
- If the coffee/product is in good condition, but the client no longer wants it.
- If the client is not available to receive the product. Shipping companies tend to wait up to two weeks before returning the order to us and in that case we do not take responsibility.
- Other cases that are out of our control or that of the shipping company.