Shipping policy nop
* Free shipping for orders over € 30 for the Peninsula, the Balearic Islands and Portugal. ONLY FOR COFFEE(The Canary Islands are not included)
* Free shipping for orders over € 80 for Europe. Countries benefiting from the promo: Andorra, Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Holland, Norway, Poland, Romania, Slovakia, Slovenia, Switzerland, Sweden, United Kingdom. ONLY FOR COFFEE (except Cyprus)
* Nomad Coffee gift cards are excluded to free shipping.
At Nomad, we take our deliveries very seriously, so we work with different companies to guarantee your coffee arrives as quickly as possible, depending on where you are.
For orders in Spain, we work with MRW and the estimated delivery time is between 24 and 48 hours.
UPS handles our international orders, which will be delivered between approximately 48 and 96 hours.
Orders from the Middle East are sent within 48 and 96 hours via UPS Express.
We prepare and send our orders on Tuesdays and Thursdays.
All subscriptions are sent on the first Wednesday of each month.
Any orders made after 2 pm (Spanish time) will be processed the following working day. Any orders received on Thursdays after 2 pm will be processed on Tuesday of the following week. Click here to find out why.
*International delivery rates only cover delivery costs. Remember that duties and taxes are not included in the price of the order. These rates are determined by the shipping company and must be paid by the person that placed the order.
Customs policies vary greatly from country to country; we recommend you get in touch with your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
QUESTIONS ABOUT DELIVERIES
Q. When will my subscription ship?
A. All new subscriptions for each month will be shipped on the first Wednesday of the following month. Example: If you sign up on August 31, your subscription will be sent on the first Wednesday of September. On the other hand, if you sign up on September 1, your subscription will be sent on the first Wednesday of October.
Q. How will I know when my order has been dispatched?
A. When your order has been dispatched, you’ll receive an email with a tracking number and all the information you need to track your order until it reaches you.
Q. Do you deliver to Post Office boxes or pick-up points?
A. No, neither company makes deliveries to Post Office boxes or pick-up points.
Q. Why are orders not dispatched on Wednesday & Fridays?
A. The roasts that we carry out are on-demand and since Monday and Tuesday, we roast on Wednesday, all orders that have been placed on Tuesdays both in wholesale and on the web go out. We don’t ship on Fridays because we want to ensure our product is kept in the best conditions. If we were to dispatch orders on Fridays, they would be in circulation for at least three days. We’d prefer to keep them where we can keep an eye on them and make sure they’re stored in optimum conditions.
Q. I have received an email notification from the shipping company, but my order is still showing “Processing”. Is everything OK?
A. If you can see that your order is being processed but you have an email with your tracking number from the shipping company, don’t worry. All it means is that your order has already been processed and it will arrive in the expected delivery slot.
Q. I have ordered a Nomad Box and other products, when will those products arrive?
A. If you have added any product to your order together with a subscription, everything will be sent to you together on the date indicated for it, that is, the first Wednesday of each month. If you want it to be sent when placing the order, you must notify it by means of a note in it, also, you might send an email to firstname.lastname@example.org with the order number where you explain witch products you want to send it separately. This shipment will be charged with the base rate unless it arrives independently of the Nomad Box, at the minimum for free shipping.
If you need to contact any of the transport companies here you can find the toll-free numbers:
Customer service MRW: 91 829 66 89
Customer service UPS: 91 779 87 86