Shipping policy

* Free shipping for orders over € 30 for the Peninsula, the Balearic Islands and Portugal. (The Canary Islands are not included)

* Free shipping for orders over € 50 for Europe. Countries benefiting from the promo: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Holland, Norway, Poland, Romania, Slovakia, Slovenia, Switzerland, Sweden, United Kingdom.

At Nomad, we take our deliveries very seriously, so we work with different companies to guarantee your coffee arrives as quickly as possible, depending on where you are.

For orders in Spain, we work with TNT and the estimated delivery time is between 24 and 48 hours.
FedEx handles our international orders, which will be delivered between approximately 48 and 96 hours.
Orders from the Middle East are sent within 48 hours via DHL Express.

We prepare and send our orders on Tuesdays and Thursdays.

All subscriptions are sent on the first Wednesday of each month.
Any orders made after 2 pm (Spanish time) will be processed the following working day. Any orders received on Thursdays after 2 pm will be processed on Tuesday of the following week. Click here to find out why.

Here’s a list of the places we deliver to and the corresponding costs.

Spanish Península: 4,90€ ($5,37~£4,3) max 5kg

Balearic Islands: 12€ ($13,1~£10,6) max 5kg

Andorra/Gibraltar/Europe Zone 1: 17€ ($18,6~£15) max 9kg

Europe zone 2: 19€ ($20,8~£16,8) max 9kg

Europe zone 3: 32€ ($35,1~£28,3) max 9kg

Middle East/Asia/Oceanía: 68€ ($74,6~£60,1) max 2kg

North America: 40€ ($43,8~£35,3) max 2kg

South America/Central America: 57€ ($62,5~£50,4) max 2kg

*International delivery rates only cover delivery costs. Remember that duties and taxes are not included in the price of the order. These rates are determined by the shipping company and must be paid by the person that placed the order.

Customs policies vary greatly from country to country; we recommend you get in touch with your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

QUESTIONS ABOUT DELIVERIES

Q. How will I know when my order has been dispatched?

A. When your order has been dispatched, you’ll receive an email with a tracking number and all the information you need to track your order until it reaches you.

Q. Do you deliver to Post Office boxes or pick-up points?

A. No, neither company makes deliveries to Post Office boxes or pick-up points.

Q. Why are orders not dispatched on Fridays and Mondays?

A. We dedicate Mondays to roasting and packing. As it’s the first day of the week, we also start to prepare orders we’ve received over the weekend. We believe it to be the most efficient way of working to optimise our time throughout the week ahead. We don’t ship on Fridays because we want to ensure our product is kept in the best conditions. If we were to dispatch orders on Fridays, they would be in circulation for at least three days. We’d prefer to keep them where we can keep an eye on them and make sure they’re stored in optimum conditions.

Q. I have received an email notification from the shipping company, but my order is still showing “Processing”. Is everything OK?

A. If you can see that your order is being processed but you have an email with your tracking number from the shipping company, don’t worry. All it means is that your order has already been processed and it will arrive in the expected delivery slot.

 
Q. I have ordered a Nomad Box and other products, when will those products arrive?

A. If you have added any product to your order together with a subscription, everything will be sent to you together on the date indicated for it, that is, the first Wednesday of each month.

If you need to contact any of the transport companies here you can find the toll-free numbers:

Customer service TNT :  91 050 83 52
Customer service FedEx :  91 520 90 67