Refund Policy

 

We roast our coffee every week and it is a fresh product with a short consumption time. The freshness and quality of our coffee is very important to our customers and that is why when we have already sold and sent the coffee to a customer and for any reason it is returned to us, we cannot sell it again.

To request a return or exchange of the product, images of:

  • Shipping company label
  • Box where the product arrived
  • Product(s) to be returned or exchanged

In case of not being able to provide such images we will not be able to proceed to make any exchange or refund.
For returns can be made by creating a redeemable coupon within the nomadcoffee.es website, cash back to the same method of payment used to place the order or by sending the product again*.

We make refunds in the following cases:

  • Error with order by Nomad
  • Customer does not receive package due to shipping company error
  • The customer receives a product (not coffee) and it was not what he expected. In this case we will take care of the pick up and the customer will be responsible for the shipping cost. This cost will be reduced from the amount to return the unwanted product. This return will be made once we receive the product in our facilities having verified that it is in perfect conditions.

For non-coffee products the following policies apply:

  • The period to file a claim or request a refund is 14 days from receipt of the product.
  • If there is any problem with the product (malfunction, breakage...) it will be communicated via email to incidencias@nomadcoffee.es. The email must include a detailed description of the problem, along with a video, the order number and the last 4 digits of the card with which the purchase was made, in case it was made with PayPal, the email with which it was made will be necessary. This will be used to be able to offer support to the buyer in the first instance and to be able to transmit what the problem is to the company that will be in charge of the repair or the change.
  • If the product cannot be repaired, it may be reimbursed or exchanged for another product of the same or similar performance, provided it is within the manufacturer's warranty period.

FOR RETURNS OUTSIDE THE NATIONAL PENINSULAR TERRITORY, SHIPPING COSTS WILL BE CHARGED.

For the following cases we do not make refunds:

  • If the coffee/product is in good condition and the customer no longer wants it for any reason.
  • Absence at the time of delivery of the package (the shipping company returns the package to us if the end customer has not been able to receive the package. The shipping company calls the customer, sends an SMS and/or sends an email to the customer to meet at a specific time. If the shipping company cannot contact the customer, Nomad is not responsible).
  • If the package is heat sealed but for some reason the inner zip is open.
  • Other cases where it was not an error on the part of Nomad Coffee or the shipping company.

 

COURSE CANCELLATIONS AND CHANGES

  • If you give more than 7 days notice before the course: you will be able to reschedule or there will be a full refund of the course fee.
  • If you notify between 7 days and 48 hours before the course: you will be able to reschedule or there will be a 50% refund of the total cost of the course.
  • If you give less than 48 hours notice before the course: there will be no possibility of rescheduling or refund.

 

*subject to stock availability.