Shipping Policy

Shipping Policy of Nomad Coffee:

 

1. Free shipping on orders over 30 €:

- Eligible locations:

     - Iberian Peninsula (Spain and Portugal).

     - Balearic Islands.

- Specific conditions:

     - The Canary Islands are not included in this promotion.

 

2. Free shipping on orders over 80 € in Europe:

- Eligible countries:

     - Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (Azores), Romania, Slovakia, Slovenia, Sweden.

- Specific Conditions:

     - Valid for orders that include coffee products.

 

3. Exceptions for gift cards Nomad Coffee:

   - Gift cards Nomad Coffee are not eligible for free shipping.

 

4. Logistics operators and delivery times:

- National (Peninsula, Balearic Islands):

     - Operator: GLS.

     - Estimated delivery time: 24-48 hours

- International (Europe):

     - Operators: UPS and UPS Express.

- International (rest of the world):

     - Operators: UPS and UPS Express.

     - Estimated delivery time: 48-96 hours.

 

5. Days of preparation and shipment:

   - Orders are prepared and shipped Tuesday through Thursday.

 

6. International shipping considerations:

   - International shipping rates cover shipping costs only.

   - Duties and taxes are not included in the order price and are the responsibility of the recipient.

   - Customs policies vary. It is recommended that you contact your local customs office for detailed information.

   - Customs clearance procedures may cause additional delays.

 

7. General clarifications:

   - Nomad Coffee reserves the right to modify these policies as necessary.

QUESTIONS ABOUT SHIPMENTS 

Q. When will my subscription be shipped?

R. Once we receive your order we will proceed to roast, pack and ship your coffee in the following 24/48hrs, taking into account that we are not operative on Saturdays and Sundays.

Q. How do I know my order has been shipped?

R. Once we ship your order, you will receive an email with the tracking number and all the necessary information to know the status of your order at all times.

Q. Do you deliver to post office boxes or lockers?

R. No, both companies exclude deliveries to post office boxes or lockers. But we do deliver to physical collection points. You can see the closest points to your address in the following links:

- GLS

- UPS

Q. Why don't you ship on Fridays?

R. Because if we ship on Friday it will be in circulation for 3 days and we prefer to have it at home, where we know how to take care of it so that it arrives in the best possible condition.

P. I got a notification in my mail from the shipping company but my order is still "Processing". Is everything OK?

R. If you see that your order appears as "processing" but you have an email with your tracking number from the shipping company, don't worry, this means that your order has already been processed and will arrive within the usual delivery time.