We roast our coffee every week, and it is a fresh product with a short shelf life. The freshness and quality of our coffee are very important to our customers, which is why, once we have sold and shipped the coffee to a customer and it is returned to us for any reason, we cannot resell it.

To request a return or exchange, you will need to provide photos of:

• Shipping company label
• Box where the product arrived
• The product(s) to be returned or exchanged
  
  If you are unable to provide these images, we will not be able to process any exchanges or returns.
  Returns can be processed by creating a redeemable coupon on the nomadcoffee.es website, receiving a cash refund via the same payment method used to place the order, or by resending the product*.
  
  We accept returns in the following cases:
• Error with order by Nomad
• Customer does not receive package due to shipping company error
• The customer receives a product (not coffee) that was not what they expected. In this case, we will arrange for pickup, and the customer will be responsible for the shipping cost. This cost will be deducted from the refund amount for the unwanted product. The refund will be issued once we have received the product at our facility and verified that it is in perfect condition.
  
  The following policies apply to products other than coffee:
• The period to file a claim or request a refund is 14 days from receipt of the product.
• If there is any problem with the product (malfunction, breakage...) it will be communicated via email to incidencias@nomadcoffee.es. The email must include a detailed description of the problem, along with a video, the order number and the last 4 digits of the card with which the purchase was made, in case it was made with PayPal, the email with which it was made will be necessary. This will be used to be able to offer support to the buyer in the first instance and to be able to transmit what the problem is to the company that will be in charge of the repair or the change.
• If the product cannot be repaired, it may be refunded or exchanged for another product with the same or similar features, provided that it is still within the manufacturer’s warranty period.
  
  FOR RETURNS OUTSIDE THE MAINLAND NATIONAL TERRITORY, SHIPPING COSTS WILL BE CHARGED.
  
  We do not accept returns in the following cases:
• If the coffee/product is in good condition and the customer no longer wants it for any reason.
• Absence at the time of delivery of the package (the shipping company returns the package to us if the end customer has not been able to receive the package. The shipping company calls the customer, sends an SMS and/or sends an email to the customer to meet at a specific time. If the shipping company cannot contact the customer, Nomad is not responsible).
• If the package is heat sealed but for some reason the inner zip is open.
• Other cases where the error was not the fault of Nomad Coffee or the shipping company.
  
  CANCELLATIONS AND CHANGES TO COURSES
• If you give more than 7 days notice before the course: you will be able to reschedule or there will be a full refund of the course fee.
• If you notify between 7 days and 48 hours before the course: you will be able to reschedule or there will be a 50% refund of the total cost of the course.
• If you give less than 48 hours notice before the course: there will be no possibility of rescheduling or refund.

*subject to stock availability.